Airline Support for Distressed Passengers
At GTS, we know how stressful and inconvenient it can be for passengers to face flight disruptions due to weather, technical, or operational issues. That is why we offer a fast and efficient transportation service to assist airlines in handling such situations and providing a positive experience for their customers.
We work in alignment with the airlines’ processes and policies to ensure a smooth and seamless transfer of passengers from the airport to the hotels and back. We follow these simple and easy steps:
As soon as we receive a notification from the airline about a delayed or cancelled flight, we contact them to confirm the number of distressed passengers who need transportation.
We need pickup details (terminal, baggage, passenger names) and hotel drop-off info (hotel name, address, contact number).
Our vehicles and drivers are dispatched promptly to airports and hotels. We guarantee clean, comfortable, and spacious rides for passengers and their luggage.
We pick up passengers from the airport and take them to the hotel. We inform them of the return collection time, aligned with their flight schedule, and share our contact information for any questions or concerns.
We regularly update airline ground staff on passenger transfer status, informing them when passengers are dropped off at the hotel and when they're ready for pickup.
We pick up passengers from the hotel, ensuring they arrive at the airport at least three hours before their flight, and provide luggage assistance and guide them to their check-in counter.
We notify airline ground staff that all passengers are at the airport and express gratitude for choosing GTS as their preferred transportation provider.
